The Personal Information which we may request to use, and process shall include, without limitation:

1. Players’ email address via a separate request in duel.com and/or any third-party services;
2. Correspondence made via duel.com, email and web chat or through other means of communication;
3. Survey participation or any other customer assessments that we may carry out from time to time;
4. Bitcoin or other crypto currency wallet addresses
5. All customer account transaction history, whether this takes place through the duel.com or via other means of communication;
6. Website logins and their details, including traffic data, GeoIP location data, weblogs, activity logs and other traffic information recorded on the system.
7. User's behaviour on the site and information about their devices, including device screen size, device type, browser information and the preferred language used.

We will use the Personal Information we collect from you to be able to deliver our Services and for the following purposes:

1. Processing your bets and transactions.
2. Providing you with customer support service, including assistance with setting up, operating and managing your account;
3. Complying with legal responsibilities;
4. Creating personal profiles for our customers;
5. Undertaking necessary measures for Member Account security and to identify the required verification checks;
6. Providing our registered players with information about our promotional offers, products and services, or providing promotional information from our selected business partners, associates and affiliates, where players would have specifically consented to receiving marketing material;
7. Monitoring and investigating transactions for the purposes of preventing fraud, money laundering and other irregular gaming activities.
8. To better understand our user's needs and to optimize this service and experience.

We may share your personal information to the following categories of recipients:

1. To our group companies, third party services providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Services), or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information.
2. To any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
3. To a potential or actual buyer (and its agents and advisers) in connection with any proposed or actual purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy;
4. To any other person with your consent to the disclosure.

Relevant authorities, regulators, employees of the duel.com shall also have access to your Personal Information for the purpose of executing their duties and providing you with assistance. You hereby consent to such disclosures.

You should also note that in order to provide you with an efficient service, we and/or our service providers might require transferring your personal data from one country to another in the European Union (EU) and European Free Trade Association (EFTA) regions and also to some data processors that may be based outside of the European Economic Area (EEA). However, we ensure appropriate safeguards are in place so that your personal information will remain protected in accordance with this Privacy Notice. These include implementing the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies and third party service providers and partners, which require all group companies to protect personal information they process from the EEA in accordance with European Union data protection law. It also includes transferring personal information to third party service providers and partners which are certified under the EU-US Privacy Shield.

duel.com shall always take all reasonable steps to ensure that your information and data is treated securely and in accordance with GDPR and this Privacy Policy.

Standard Contractual Clauses can be provided on request. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

You have the following data protection rights:

1. To access correct, update or request deletion of your personal information. You may do so either through your account settings with us or by contacting us.
2. To object to processing of your personal information (which is processed on the grounds of legitimate interests), ask us to restrict processing of your personal information or request portability of your personal information. Again you may do so by opting out of personalised offers or by contacting us.
3. To opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe / opt-out” link in the marketing communications we send you or by contacting us.
4. If we are processing your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. You may do so by contacting us.
5. You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

You may email us at support@duel.com or contact@duel.com, or contact us through our customer service chat if you wish to:

1. Confirm the accuracy of the personal information we have collected about you;
2. Enquire about our use of your personal information;
3. Prohibit future use of your data for marketing purposes;
4. Update any information that you have provided us with, provided that in such cases you shall provide any evidence we may reasonably require to effect such changes. It is illegal to provide us with false information about you and it is your responsibility to ensure that we are always updated with your correct data.